CX Solutions

Alone we can do so little, together we can do so much.

-Hellen Keller

CALL CENTER

The Customer Experience Platform is the next evolution in managing customer interaction processes in the Contact Center where customer service processing is aligned and integrated with overall business processes…

BACK OFFICE

OCE Voice provides a simplified, end to end communication solution, allowing your business to achieve a rich, seamless and high quality collaboration experience. The OCE Voice solution offers a completely…

PREMISE

Irrespective of the size or type of contact centre, our product and pre-sales teams have unmatched product, technical and architectural knowledge and take pride in their ability to fuse innovation and experience to fulfil…

Customer Engagement

We provide businesses with enterprise multi-media contact centres and enterprise IP telephony. Experts in technology, we are also a cost leader in contact centre automation and enterprise IP telephony. Our advanced technical resources ensure state-of- the-art integration to any third party proprietary system, as well as excellent support.

Contact Centre Automation & the enterprise IP telephony Experts

With many years of technical expertise behind us, ODEK Customer Engagement brings a specialised focus to Contact Centre automation and the enterprise IP telephony market. This position us perfectly to fulfil our customer’s business requirements by leveraging off ODEK Customer Engagement’s competitive edge: our uncompromising commitment to relationships, top-class engineering and dedicated support team.